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• What is an information technology consultant?

  An information technology consultant provides services such as systems support, integration, IT management, technical solutions, and project management among others. Just as important, however, are analysis and recommendations. It should be noted that we at SemperOn systems do not market any product other than our expertise and experience. We are completely objective when recommending technology solutions whether software, hardware or services. We can review existing proposals or technology infrastructures in an unbiased manner and make the best possible recommendation.

• Why should we consider SemperOn?

  We pride ourselves on our commitment to client satisfaction as measure of our success. Our technicians provide a high level of expertise and breadth of experience in various technical environments. We always assume the sense of urgency our clients may face when encountering technical issues that impair business processes.

• How quickly do we respond?

  We approach every call with the same urgency as the client. Quite often we are able to resolve the issues by accessing the client’s systems, using state of art remote access software. If that fails to address the problem we dispatch a technician onsite who will work with other SemperOn personnel until the problem is resolved.

• How do we approach a client project?

  At SemperOn we always approach a client project with technical objectivity and a goal of aligning the technology with the business. We use Project Management principles during all phases of a project. The result is a well understood project with a specific budget and time line to completion.

• How do we align technology with business?

  Before we submit a proposal we strive to understand the client and their technology infrastructure. We conduct interviews and discussions on the nature of their business: what they do, the processes involved and why. Then we look at the technology used and the reasoning behind it. We also research their competitors and the industry as a whole to see what the best practices are. This approach allows us to understand the vision and strategy of the company. It is within this context that we are able to recommend the technical solutions that will help drive the business towards its goals.

• What are the benefits of using SemperOn’s Managed IT services as opposed to hiring in-house personnel?

  There are many benefits to using Managed IT services from SemperOn:

  
  

  • Cost effectiveness: Our Managed IT Services will result in lower costs associated with maintenance, deployment and management of your systems as opposed to having full-time in-house technicians.
  • Trained personnel: Our professionals are highly trained and certified in various technologies. They attend classes, seminars and conferences on a regular basis as a means to maintain currency in a constantly changing technology landscape.
  • IT management: In-house IT staff would require a management position to oversee all aspects of Information Technology. Our professionals are well qualified to manage all technology resources whether at the business site or remote.
  • Technical resources: SemperOn is a great resource for any project. We can offer the expertise needed for a complete systems solution. From needs analysis, technology review, project design, procurement through implementation.
  • Vendor management: SemperOn can manage all of your technology vendors. From product acquisition to maintenance and support, we will work with the vendor and supervise the resolution of any problem associated with their software or hardware. This allows your personnel to concentrate on core business activities.
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